Refund policy

 

At LÈCLAT CLUB, we want you to be fully satisfied with your purchase. If for any reason you wish to return an item, please review the following return conditions carefully.

 

RETURN PERIOD

You have 14 calendar days from the date you receive your order to request a return.

Once this period has expired, we will no longer be able to accept the return request.

 

HOW TO MAKE A RETURN

All returns must be processed through our Returns Portal.

To start the process:

  1. Access our Returns Portal - https://returns.itsrever.com/leclatclub -

  2. Enter your order number and the email address used to place the order.

  3. Select the items you wish to return.

  4. Choose the reason for your return.

  5. Select from the available return options.

  6. Follow the instructions provided in the portal to ship your return.

The available return methods and any applicable costs will be displayed directly in the portal before you confirm your request.

Please do not send any products directly to our warehouse without first processing the return through our Returns Portal.

Packages sent independently without an associated return request may not be accepted or may experience delays in processing.

 

RETURN CONDITIONS

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in perfect condition, free from stains, odors, or damage

  • Include all original tags and packaging

  • Be returned in a condition suitable for resale

We reserve the right to refuse returns that do not meet these requirements.

 

RETURN SHIPPING

Once your return request has been completed, you will receive the necessary instructions to send the package back to us.

Depending on the country and the return method selected, a return shipping fee may apply. Any applicable cost will be displayed before you complete the process and, where applicable, may be deducted from the final refund amount.

The customer is responsible for properly preparing the package and sending the return in accordance with the instructions provided during the return process.

 

REFUNDS

Once we receive your return at our warehouse, our team will inspect the items to ensure they meet the conditions outlined above.

Once the return has been approved, we will process the corresponding refund.

The refund will be issued using the method selected during the return process. If you choose a refund to the original payment method, it will be sent back to the same payment method used to place the order.

Please note:

  • Original shipping costs are non-refundable.

  • For items purchased with a discount or as part of a promotion, only the amount actually paid for the product will be refunded.

  • Any costs associated with the return service, where applicable, may be deducted from the refund amount.

  • Once the refund has been issued, the time it takes to appear in your account will depend on your bank or payment provider.

 

EXCHANGES

If you wish to exchange a size or product, you must start the request through our Returns Portal and select the corresponding available option.

All exchanges are subject to stock availability.

If the requested size or product is no longer available, we may offer you alternative options, including a refund or store credit to use on a future purchase.

Any costs associated with the exchange, where applicable, will be displayed during the process.

 

FAULTY PRODUCTS OR INCORRECT ORDERS

We carefully check all orders before they are shipped. However, if you receive a faulty, damaged, or incorrect item, please contact our team in hello@leclatclub.com as soon as possible.

Please provide us with:

  • Your order number.

  • A description of the issue.

  • Photographs clearly showing the problem.

Our team will review your case and let you know how to proceed.

In these situations, please do not send the item back on your own before receiving instructions from our team.

 

INTERNATIONAL ORDERS

International orders must also process any returns through our Returns Portal.

Return costs may vary depending on the country of origin and will be displayed during the return process.

LÉCLAT is not responsible for any taxes, duties, customs fees, or other external charges that may arise during an international return when these are the responsibility of the customer.

 

RETURNS NOT ACCEPTED

We may refuse a return if:

  • The return request is submitted outside the established return period.

  • The product shows signs of wear or use.

  • The product has been washed, altered, or damaged.

  • Original tags, accessories, or packaging are missing where required.

  • The package has been sent without following the established return procedure.

  • The item was not purchased through our official online store.

In these cases, we may contact you to inform you of the situation.

 

NEED HELP?

If you experience any issues during the return process or are unable to complete your request through the portal, please contact our customer service team hello@leclatclub.com

We’ll be happy to assist you.

LÉCLAT CLUB — Effortlessly Refined.